Shipping policy

2. Shipping Policy

2.1 Where we ship

We currently ship within the United States. If you'd like to order from outside the U.S., please email info@graphonicmnemonics.com before ordering and we'll let you know what's possible; international customs or duty charges, where applicable, are the recipient's responsibility.

2.2 Order processing

In-stock orders are processed and packed within 1–3 business days, Monday–Friday, excluding U.S. holidays. You'll receive an order confirmation the day you order, and a second email with tracking once your order ships. (If you can't find them, please check your spam or promotions folder.)

2.3 Pre-orders

Some products are sold as pre-orders. If your order contains both in-stock and pre-order items, we may hold it and ship everything together on the pre-order date. Email us if you'd like your in-stock items sooner. If a pre-order date changes, we'll notify you by email.

2.4 Shipping cost

Standard U.S. shipping is included in the price of your order; there are no separate shipping fees at checkout. Applicable sales tax is calculated at checkout.

2.5 Delivery estimates

Once shipped, U.S. orders typically arrive within 3–7 business days, depending on your location and carrier. Delivery times are estimates and are not guaranteed, especially during holidays or high-volume periods.

2.6 Lost, delayed, or damaged shipments

Once an order is handed to the carrier, it is in their care for delivery. If tracking shows your order delivered but you can't find it, please check with neighbors and your carrier first, then email us and we'll help you track it down. For packages that appear genuinely lost, or that arrive damaged, contact info@graphonicmnemonics.com — for damaged items, see our Refund, Return & Exchange Policy (section 1.3) and we'll work with you to make it right.

2.7 Correct address

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly entered address, though we'll always try to help if you catch it quickly — email us right away and we'll do our best before the order ships.

2.8 Holidays & peak periods

During holidays and promotional periods, processing and delivery times may be extended by a few business days. We appreciate your patience.